Our Rental Collections service includes:
- Ensuring all tenant information is correctly captured on database
- Ensuring rental statements accurately reflect balances owing and are timeously delivered
- Following up on rental collections via telephone calls, personal contact and thereafter written notices where necessary
- Maintaining sound relationships with tenants
- Ensuring that all agreements of lease are binding and enforceable and that the information contained within lease documentation is correctly captured onto the computer system.
- Collating a comprehensive credit profile of prospective tenants.
- Developing a sound professional relationship with new tenants.
- Ensuring that tenants are advised timeously of the amounts due in terms of their leases.
- Ensuring that tenant statements of account reflect the correct balance owing.
- Ensuring that rental is collected timeously and instituting appropriate action in order to expedite arrear collections.
- Ensuring that stakeholders are kept abreast of the status vis-a-vis rental collections.
- Adherence to the divisional systems manual.